Community Handbook: Residential Services
Duty Phone Numbers
Each residential community has student and professional staff available on duty to assist residents with questions, concerns, and after-hours needs. Duty coverage is provided from 5 p.m. to 8 a.m., Monday through Friday, 24 hours a day on weekends, and during University closures, including holidays.
Residential community duty phone numbers are listed below under “Residential Community Contact Information.” The student staff members available through these numbers are trained residential staff who live within the community and rotate duty responsibilities each night. They can assist with lockouts, community concerns, minor facility issues, and other lower-level needs, and they can connect residents with professional staff when additional support is needed.
In the event of an emergency involving a medical concern, immediate danger, or threat to safety, residents should always call 911 first.
Front Desks
Each residential community has a designated front desk that provides support and resources to residents. Traditional residence hall front desks (Phase II, Phase III, Pride Rock, and Whitley) are staffed by Desk Assistants 24 hours a day, 7 days a week, unless otherwise noted during University holidays or break periods. Apartment community front desks (New Pride and Prairie Crossing & F-Halls) are staffed daily from 8 a.m. to 10 p.m. by Desk Assistants and Resident Assistants.
Desk Assistants (DAs) are student staff members who are available to answer general questions, provide assistance, and connect residents with appropriate Residential Living and Learning resources when needed.
Front desks provide access to shared community resources, including community kitchens and recreational equipment, and can assist residents with temporary keys for their assigned space. Residents must be assigned to the building and provide a valid Lion Card or Mobile Credential to check out items or access front desk services.
| Residential Living & Learning Office Office Open Monday – Friday 8 am – 5 pm | [email protected] | 903-886-5797 | |
| New Pride Front Desk Open Daily 8 a.m. – 10 p.m. | Justin Norman | [email protected] | Front Desk: 903-468-4422 Duty: 903-468-2603 |
| Phase 2 Front Desk Open 24/7 | Vanessa Luckenbihl | [email protected] | Front Desk: 903-468-3072 Duty: 903-468-2629 |
| Prairie Crossing & F-Halls Front Desk Open Daily 8 a.m. – 10 p.m. | Justin Norman | [email protected] | Front Desk: 903-468-3010 Duty: 903-468-2600 |
| Pride Rock Front Desk Open 24/7 | Jasmin Andrade | [email protected] | Front Desk: 903-468-4078 Duty: 903-468-2597 |
| Whitley Front Desk Open 24/7 | Jasmin Andrade | [email protected] | Front Desk: 903-886-5790 Duty: 903-468-2632 |
Laundry
Laundry facilities are available at no additional cost within each residence hall and apartment community. Access to laundry facilities is limited to residents assigned to that specific residential area.
Residents may not provide access to laundry facilities to individuals who are not assigned to that community. Allowing unauthorized individuals to access residential laundry facilities is a violation of Residential Living and Learning (RLL) Community Standards.
Residents should report any laundry equipment issues, maintenance concerns, or service interruptions to their community front desk or RLL staff so that it can be addressed promptly.
Vending Machines
Vending machines offering a variety of snacks and beverages are available throughout the residential communities for residents’ convenience. Residents experiencing issues with a vending machine, including refund requests or other concerns, should contact the Lion Card Office at [email protected] for assistance.