University Services
Custodial and Maintenance (operated by SSC, a 3rd party contractor)
The custodians within the buildings are responsible for normal cleaning duties in public areas, such as community bathrooms, lounges, laundry rooms, hallways, etc. Residents are responsible for any supplies needed and the cleaning of their rooms/apartments, bathrooms, and kitchens. Full-time maintenance staff is responsible for making repairs within the residence hall. All maintenance concerns should be reported through the work order process via the housing portal in your myLeo account. Residents are not permitted to make their own repairs to spaces.
If you have any maintenance issues with your room, bathroom, common area, grounds, lounge, etc., please submit a work order. For emergencies that occur after business hours and on weekends, please contact the RA on Duty for your assigned residence hall. An emergency can include but is not limited to an active water leak, a broken window or door that would prohibit the unit from being secured, no working toilet in a unit that only has one bathroom, and no hot water. In case of smoke or fire, call 911.
Dining
Each resident is required to purchase a meal plan. Sodexo operates campus dining at various locations across campus. Current campus dining includes Lions Mane Cafeteria, Lion’s Lockers, Chick-fil-A, Starbucks, and Jimmy Johns. Please visit our dining website to review the variety of meal plan options and to learn more about our dining options on campus. For special dietary needs, please contact Student Disability Services via email at [email protected] or 903-886-5150.
Mail Services
Individual residence halls are not permitted to receive mail. Students wanting to receive mail/packages can do so by purchasing a PO Box from the East Texas A&M Post Office located across from the Music Building and Memorial Stadium. The post office will perform a visual verification of residency by one of two ways: you will login to the housing portal to show your current booking information under “My Housing information” or show the confirmation email received with your signed housing contracts. The cost is $84 per year or $42 for 6 months.
Residents are also able to receive packages through the package locker system located at Whitley Hall (next to the main residential front entrance).
How it works: You can receive packages to be picked up in Whitley Hall by following the steps below. Have your package shipped to:
East Texas A&M University
Student's Full Name: First or Preferred (no nicknames) and Last
Student's Residence Hall Name (Example: Phase 3)
2600 South Neal Street
Commerce, TX 75428
**Note: Failure to include the above information will result in the package being lost, delayed or returned. Packages will be returned if the 2600 Neal Street address is not used.
When the package arrives, the receiving staff will place the package in a locker. The resident will receive an email from [email protected] with a locker assignment, QR code and numerical code to access the specific locker. Once the QR code is scanned or numerical code is entered at the kiosk, the locker will automatically open for the resident to receive their package. Packages received on the weekend will be processed and delivered the next business day.
Hours of operation (package lockers only): you may pick up your package 24 hours a day, 7 days a week.
If you have questions regarding this new service, feel free to email [email protected].
Lion Card Access Office
As a resident on campus, you are required to always have your Lion Card/Mobile Credentials available. Your Lion Card/Mobile Credentials provide you access to your buildings, and within Phase 2, Phase 3, and Pride Rock provide access to your individual rooms. If this card is lost, you are required to purchase a replacement card for $10. If after business hours, please contact your front office, who will be able to assist you in obtaining a temporary card. If the temporary card is lost, there will be a fine of $10.
Learn more about how to set up your Lion Card credentials on your mobile device.
University Police Department (UPD)
The ETAMU University Police Department (UPD) is here to assist in the overall safety and security of the University and all residence halls. Our UPD officers are visible within the residential community on their bikes and golf- carts and even conduct rounds of the individual buildings. They also manage the many security cameras located around campus to ensure the safety of our community. They are here to assist you with any of your safety concerns. They also provide a list of services such as: assisting with jump-starting a car or assisting with lockouts. For a complete list of all of the services provided please visit the following page (University Police Department) or visit UPD in Henderson Hall for more information.