Community Handbook:University Services
Custodial and Maintenance (operated by SSC, a 3rd party contractor)
The custodians within the buildings are responsible for performing normal cleaning duties in public areas, such as community bathrooms, lounges, laundry rooms, and hallways. Residents are responsible for purchasing any necessary supplies and for maintaining the cleanliness of their rooms/apartments, bathrooms, and kitchens. Full-time maintenance staff are responsible for making repairs within the residence hall. All maintenance concerns should be reported through the work order process via the housing portal in your myLeo account. Residents are not permitted to make their repairs to spaces.
If you have any maintenance issues with your room, bathroom, common areas, grounds, lounge, or other facilities, please submit a work order. For emergencies that occur after business hours and on weekends, please contact the RA on Duty for your assigned residence hall. An emergency can include, but is not limited to, an active water leak, a broken window or door that would prevent the unit from being secured, a non-working toilet in a unit with only one bathroom, and no hot water. In case of smoke or fire, call 911.
Dining
Each resident is required to purchase a meal plan. Sodexo operates campus dining at various locations across campus. Current campus dining includes Lions Mane Cafeteria, Lion’s Lockers, Chick-fil-A, Starbucks, and Jimmy John’s. Please click here to visit the dining website and review the various meal plan options, as well as learn more about our dining options on campus.
For special dietary needs, please contact Student Disability Services via email at [email protected] or 903-886-5150.
Mail Services
Individual residence halls are not permitted to receive mail. Students wanting to receive mail/packages can do so by purchasing a PO Box from the East Texas A&M Post Office located across from the Music Building and Memorial Stadium. The post office will perform a visual verification of residency by one of two ways: you will login to the housing portal to show your current booking information under “My Housing information” or show the confirmation email received with your signed housing contracts. The cost is $84 per year or $42 for 6 months.
Residents are also able to receive packages through the package locker system located at Whitley Hall (next to the main residential front entrance).
How to Ship Your Package
When placing an order or giving shipping instructions to family/friends, use this address:
East Texas A&M University
2600 South Neal Street
Commerce, TX 75428
Attention: [Student's Full Name and residence Community Name]
Important:
- Always include your full name and residence community name
- Missing or incorrect information may cause delays, loss, or confiscation of your package
Package Pickup Process
- Receiving staff will place your package in a secure locker
- You'll get an email from [email protected] with your locker assignment
- Use your mobile credential or Lion Card to open the locker
- The locker will automatically open, and you can collect your package
Note: QR codes will no longer be issued for package retrieval.
Hours & Access
- Lockers are available 24/7
- To enter the “Student Package Pickup” location at Whitley Hall, scan your mobile credential or Lion Card
- Packages delivered over the weekend will be processed the next business day
If you have questions regarding this new service, feel free to email [email protected].
Lion Card Access Office
As a resident on campus, you are required to always have your Lion Card/Mobile Credentials available. Your Lion Card/Mobile Credentials provide you access to your buildings, and within Phase 2, Phase 3, and Pride Rock provide access to your individual rooms. If this card is lost, you are required to purchase a replacement card for $10. If after business hours, please contact your front office, who will be able to assist you in obtaining a temporary card. If the temporary card is lost, there will be a fine of $10.
Click here for more information on how to set up your Lion Card credentials on your mobile device.
University Police Department (UPD)
The ETAMU University Police Department (UPD) is here to assist in the overall safety and security of the University and all residence halls. Our UPD officers are visible within the residential community on their bikes and golf- carts and even conduct rounds of the individual buildings. They also manage the many security cameras located around campus to ensure the safety of our community. They are here to assist you with any of your safety concerns. They also provide a list of services such as: assisting with jump-starting a car or assisting with lockouts. For a complete list of all of the services provided please visit the following page (University Police Department) or visit UPD in Henderson Hall for more information.