Residential Services
Duty Phone Numbers
Each residential community has student and professional staff on duty from 5:00 pm until 8:00 am Monday through Friday and 24 hours a day on weekends as well as when the campus is closed (such as holidays) to respond to resident needs in their area. See below under “Residential Community Contact Information” for the duty staff phone number for your residential community. The student staff available at the duty number listed below are all staff that live in the building, change nightly, and are trained to provide assistance. They can assist with lockouts, lower-level community, facility, and personal issues and can connect you to professional staff for more emergent issues. It is important to note if you have a medical or other emergency, always call 911 first.
Front Desks
Each residential community has a front desk that is responsible for serving that area. Each traditional hall front desk (Phase 2, Phase 3, Pride Rock, and Whitley) is staffed 24 hours a day, 7 days a week by Desk Assistants unless otherwise noted (such as during holidays or break periods). Apartment community front desks (New Pride and Prairie Crossing & F-Halls) are staffed daily from 8:00 am-10:00 pm by Desk Assistants. Desk Assistants are student staff who are there to assist in answering general questions and refer you to the appropriate resources when needed. The front desks provide access to the community kitchens and gaming equipment, such as pool sticks, and can assist with temporary keys for your assigned space. To check out anything from the Front Desk, you must be a resident of that particular building and provide your Lion Card/Mobile Credentials.
| Residential Living & Learning Office Office Open Monday – Friday 8 am – 5 pm | [email protected] | 903-886-5797 | |
| New Pride Front Desk Open Daily 8 am – 10 pm | Justin Norman | [email protected] | Front Desk: 903-468-4422 Duty: 903-468-2603 |
| Phase 2 Front Desk Open 24/7 | Gerardo Rea | [email protected] | Front Desk: 903-468-3072 Duty: 903-468-2629 |
| Phase 3 Front Desk Open 24/7 | Vanessa Luckenbihl | [email protected] | Front Desk: 903-468-4413 Duty: 903-468-2082 |
| Prairie Crossing & F-Halls Front Desk Open Daily 8 am – 10 pm | Aiyana Bell | [email protected] | Front Desk: 903-468-3010 Duty: 903-468-2600 |
| Pride Rock Front Desk Open 24/7 | Justin Norman | [email protected] | Front Desk: 903-468-4078 Duty: 903-468-2597 |
| Whitley Front Desk Open 24/7 | Aiyana Bell | [email protected] | Front Desk: 903-886-5790 Duty: 903-468-2632 |
Laundry
All residence halls are equipped with free laundry facilities within the building/complex. Only residents of each hall or area will have card access to these facilities. Allowing non-residents to gain access to these facilities is a violation of hall policy. Please report any mechanical difficulties to your hall desk or building staff immediately.
Vending Machines
A variety of vending machines offering access to drinks and snacks are available within the residence halls. While not all of the
Within the Department of Residential Living and Learning, there are several opportunities to become involved and gain valuable experiences that will truly impact your collegiate career and enhance your overall residential experience. Below are a few of the opportunities that we provide.
Become a Student Staff Member
It truly is a great opportunity and professional development experience to be a student staff member. Our student staff are comprised of Desk Assistants (DAs) and Resident Assistants (RAs). The hiring processes for these positions traditionally begin toward the end of the fall semester. If you are interested in joining our student staff team, please contact [email protected] for more information. All RLL student staff positions are listed on Hirealion when open.
Hall Programming
Your building staff, in conjunction with your Community Director (CD), hosts a wide variety of programs throughout the academic year. The goal of these programs is to provide opportunities for residents to cultivate relationships with others in their buildings, as well as be connected to their campus resources. Examples of traditional programs include Welcome Back Bar-B-Ques and Halloween in d 'Skies, which is a Halloween party hosted in the Prairie Crossing garage. If you are interested in assisting or have ideas for programming, please contact your RA or HC.
Custodial and Maintenance (operated by SSC, a 3rd party contractor)
The custodians within the buildings are responsible for normal cleaning duties in public areas, such as community bathrooms, lounges, laundry rooms, hallways, etc. Residents are responsible for any supplies needed and the cleaning of their rooms/apartments, bathrooms, and kitchens. Full-time maintenance staff is responsible for making repairs within the residence hall. All maintenance concerns should be reported through the work order process via the housing portal in your myLeo account. Residents are not permitted to make their own repairs to spaces.
If you have any maintenance issues with your room, bathroom, common area, grounds, lounge, etc., please submit a work order. For emergencies that occur after business hours and on weekends, please contact the RA on Duty for your assigned residence hall. An emergency can include but is not limited to an active water leak, a broken window or door that would prohibit the unit from being secured, no working toilet in a unit that only has one bathroom, and no hot water. In case of smoke or fire, call 911.
Dining
Each resident is required to purchase a meal plan. Sodexo operates campus dining at various locations across campus. Current campus dining includes Lions Mane Cafeteria, Lion’s Lockers, Chick-fil-A, Starbucks, and Jimmy Johns. Please visit our dining website to review the variety of meal plan options and to learn more about our dining options on campus. For special dietary needs, please contact Student Disability Services via email at [email protected] or 903-886-5150.
Mail Services
Individual residence halls are not permitted to receive mail. Students wanting to receive mail/packages can do so by purchasing a PO Box from the East Texas A&M Post Office located across from the Music Building and Memorial Stadium. The post office will perform a visual verification of residency by one of two ways: you will login to the housing portal to show your current booking information under “My Housing information” or show the confirmation email received with your signed housing contracts. The cost is $84 per year or $42 for 6 months.
Residents are also able to receive packages through the package locker system located at Whitley Hall (next to the main residential front entrance).
How it works: You can receive packages to be picked up in Whitley Hall by following the steps below. Have your package shipped to:
East Texas A&M University
Student's Full Name: First or Preferred (no nicknames) and Last
Student's Residence Hall Name (Example: Phase 3)
2600 South Neal Street
Commerce, TX 75428
**Note: Failure to include the above information will result in the package being lost, delayed or returned. Packages will be returned if the 2600 Neal Street address is not used.
When the package arrives, the receiving staff will place the package in a locker. The resident will receive an email from [email protected] with a locker assignment, QR code and numerical code to access the specific locker. Once the QR code is scanned or numerical code is entered at the kiosk, the locker will automatically open for the resident to receive their package. Packages received on the weekend will be processed and delivered the next business day.
Hours of operation (package lockers only): you may pick up your package 24 hours a day, 7 days a week.
If you have questions regarding this new service, feel free to email [email protected].
Lion Card Access Office
As a resident on campus, you are required to always have your Lion Card/Mobile Credentials available. Your Lion Card/Mobile Credentials provide you access to your buildings, and within Phase 2, Phase 3, and Pride Rock provide access to your individual rooms. If this card is lost, you are required to purchase a replacement card for $10. If after business hours, please contact your front office, who will be able to assist you in obtaining a temporary card. If the temporary card is lost, there will be a fine of $10.
Click here for more information on how to set up your Lion Card credentials on your mobile device.
University Police Department (UPD)
The ETAMU University Police Department (UPD) is here to assist in the overall safety and security of the University and all residence halls. Our UPD officers are visible within the residential community on their bikes and golf- carts and even conduct rounds of the individual buildings. They also manage the many security cameras located around campus to ensure the safety of our community. They are here to assist you with any of your safety concerns. They also provide a list of services such as: assisting with jump-starting a car or assisting with lockouts. For a complete list of all of the services provided please visit the following page (University Police Department) or visit UPD in Henderson Hall for more information.