Community Handbook:Residential Services

Duty Phone Numbers

Each residential community has student and professional staff on duty from 5:00 pm until 8:00 am Monday through Friday and 24 hours a day on weekends as well as when the campus is closed (such as holidays) to respond to resident needs in their area. See below under “Residential Community Contact Information” for the duty staff phone number for your residential community. The student staff available at the duty number listed below are all staff that live in the building, change nightly, and are trained to provide assistance. They can assist with lockouts, lower-level community, facility, and personal issues and can connect you to professional staff for more emergent issues. It is important to note if you have a medical or other emergency, always call 911 first.

Front Desks

Each residential community has a front desk that is responsible for serving that area. Each traditional hall front desk (Phase 2, Phase 3, Pride Rock, and Whitley) is staffed 24 hours a day, 7 days a week by Desk Assistants unless otherwise noted (such as during holidays or break periods). Apartment community front desks (New Pride and Prairie Crossing & F-Halls) are staffed daily from 8:00 am-10:00 pm by Desk Assistants. Desk Assistants are student staff who are there to assist in answering general questions and refer you to the appropriate resources when needed. The front desks provide access to the community kitchens and gaming equipment, such as pool sticks, and can assist with temporary keys for your assigned space. To check out anything from the Front Desk, you must be a resident of that particular building and provide your Lion Card/Mobile Credentials.

Residential Living & Learning Office Office Open Monday – Friday 8 am – 5 pm		[email protected]	903-886-5797
New Pride Front Desk Open Daily 8 am – 10 pm	Justin Norman	[email protected]	Front Desk: 903-468-4422 Duty: 903-468-2603
Phase 2 Front Desk Open 24/7	Gerardo Rea	[email protected]	Front Desk: 903-468-3072 Duty: 903-468-2629
Phase 3 Front Desk Open 24/7	Vanessa Luckenbihl	[email protected]	Front Desk: 903-468-4413 Duty: 903-468-2082
Prairie Crossing & F-Halls Front Desk Open Daily 8 am – 10 pm	Aiyana Bell	[email protected]	Front Desk: 903-468-3010 Duty: 903-468-2600
Pride Rock Front Desk Open 24/7	Justin Norman	[email protected]	Front Desk: 903-468-4078 Duty: 903-468-2597
Whitley Front Desk Open 24/7	Aiyana Bell	[email protected]	Front Desk: 903-886-5790 Duty: 903-468-2632

Laundry

All residence halls are equipped with free laundry facilities within the building/complex. Only residents of each hall or area will have card access to these facilities. Allowing non-residents to gain access to these facilities is a violation of hall policy. Please report any mechanical difficulties to your hall desk or building staff immediately.

Vending Machines

A variety of vending machines offering access to drinks and snacks are available within the residence halls. While not all of the