Educator Certification and Academic Services Resources:Complaints, Appeals and Resolutions

The Student Complaint, Appeal and Concern Resolution Matrix is provided to assist students in understanding the procedures and process for addressing common issues. Procedures are usually different for Undergraduate and Graduate students.

Step 1

  • Find your complaint, appeal, or concern on the Student Complaint, Appeal, and Concern Resolution Matrix and follow the process for resolution.

Step 2

  • If your complaint, appeal, or concern is still not resolved, complete the Student Complaint, Appeal and Concern Form and return it to the Dean of Students.

Step 3

  • After all avenues have been exhausted and not resolved to your satisfaction through the EPP (Educational Prep Program) then the final step would be to contact TEA (Texas Education Agency). You may view the Complaints and Investigations Procedures in the TAC (Texas Administrative Code) in Title 19, Part 7, Chapter 228, rule 228.70 and view the process on the TEA website.
  • NOTE: TEA may delay addressing the complaint until the proper sequence of complaints has been followed.
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