Cashier’s Office FAQs

Financial Aid

Is the Cashier’s Office the same as Financial Aid?

No, the Cashier’s Office works closely with the Office of Financial Aid and Scholarships, but is a separate department.

• The Cashier’s Office helps you manage and pay your bill.
• Financial Aid helps you secure funding.

Waivers and Exemptions

Do I qualify for any waiver or exemption of tuition/fees?

• Current Waivers and Exemptions

Third-Party/Employer Sponsorship

Can my employer pay my bill?

Yes, with proper documentation, East Texas A&M University can enter into third-party agreements with organizations who contractually agree to pay tuition/fees for students.

• Third-Party Payments
• School District Setup

Refunds

What about refunds?

Information and forms are available for:

• Financial Aid Refunds
• Dropping Courses or Withdrawing from the University
• Request a Property Deposit Refund

Account Holds

My account is past due, and I have a registration/transcript hold. What are my options?

• Registration and Transcript Holds
• Collection Procedures for Past Due Accounts

Payment Card Industry Standards (PCI) Information

The Payment Card Industry (PCI) Policy outlines the university's requirements for securely handling payment card data and maintaining compliance with PCI Data Security Standards (PCI DSS).