Facilities and Construction Resources: Submitting a Work Order

All routine work orders that involve minor painting, carpentry, electrical, plumbing, air conditioning and heating issues can be submitted by using Maintenance Connection, our web-based work order system. When submitting your work order request, please complete the description portion of the form as clearly and completely as possible.

Submit a Work Order

If needed, you may also submit a work order via phone at 903.468.3244.

Response Times

Our office hours are Monday – Friday, from 8 a.m. – 5 p.m.

  • Please allow up to 24 hours to be approved during the week.
  • Requests received before 2:30 p.m. will be reviewed and prioritized same day whenever possible.
  • Requests received after 5 p.m. on Friday will be reviewed the following Monday.
  • Parts availability may affect response time.

Students, if you have an emergency, contact your Community Director or RA.

Emergency/After Hours Contact

Please refer to the following numbers to report an emergency or life safety issue:

Project Requests

Project requests beyond normal maintenance work orders will require a Renovation/Minor Construction Projects Approval Form be submitted by the department head, dean or appropriate vice president. Upon submission, each project is assigned a tracking number that is used to track the project. This option will allow the Project Facilitator to schedule a time with the requestor to investigate the need and practicality of the project. The project will be thoroughly discussed, and a cost estimate will be provided only after project approval has been granted. Once the cost estimate is provided, funding shall be established through a priority review. At that time, it shall be determined if other projects will be deleted or shifted in the project listing, dependent upon emergency or need. Please note that projects will always be referred to by the unique number assigned at the time of submission.

If in the event that the Project Facilitator decides that the project requested does not meet with the scope and intent of providing necessary modifications that are beneficial to the University Student Body, the respective department head or dean may appeal to their respective vice president for review. This decision may be upheld or denied by the Vice-Presidents Council or the president. It shall not be the intent of the Project Facilitator to promote or deny projects based on any factor but prudent and wise use of tax dollars that benefit the students at East Texas A&M University.

Project Value

Due to the limited amount of funds available, the following limits shall be used in determining the appropriate level of authority given for submission approvals:

  • Up to $5,000: Approval by department head
  • $5,000 up to $15,000: Approval by the dean
  • $15,000 and above: Approval by the respective vice president.

A number of projects are submitted to Facilities for cost estimates and then submitted to the president and respective vice presidents for review at the beginning of the fiscal year. Once the review has taken place, projects approved and funded are submitted again for final acceptance. In the event that a project is accepted but not funded due to the lack of funds or other reasons, it will migrate to the next fiscal year for possible funding.

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