Welcome to the Center for IT Excellence (CITE). We manage the technologies to help East Texas A&M University improve the quality of education and research, prepare our students for work in the twenty-first century, and expand its role in the community and around the world.
Accessibility
The IT Accessibility Center reflects the East Texas A&M University (ETAMU) ongoing commitment to provide access to information resources and technologies to individuals with disabilities.
The IT Accessibility Center Initiatives:
- Vision: To create a culture of access for a thorough learning and working environment.
- Mission: To help university members in carrying out the EIR Accessibility procedure by developing guidelines, implementing strategies, tools and resources.
- Principle: To apply an approach to the design of products and services to be usable by the greatest number of people including individuals with disabilities.
- Strategy: To stimulate collaboration to effect changes that will ultimately benefit all.
Adopted Digital Accessibility Standard
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. East Texas A&M University follows WCAG 2.1 Level AA standards per Title II of the Americans with Disabilities Act (ADA).
Complaints
Complaints regarding the inaccessibility of University Web pages should be directed to:
- Lydia Harkey
IT Accessibility Director
[email protected]
Maintenance Schedule
The Center for Information Technology Excellence (CITE) strives to ensure that major systems are continually available for use with as little downtime as possible. However, these systems require updates, performance tuning, and various other changes in order to ensure their continued stability and security, as well as to maintain our vendor support, CITE schedules intervals on a monthly basis to perform general systems maintenance. These intervals are approved by the Deans, Vice Presidents, and the President, typically months in advance.
You will find the scheduled dates and times in the TeamDynamix Client Portal.
If more information concerning any specific maintenance interval is desired, please email the CITE Help Desk or call 903.468.6000.
Forms and Resources
All forms can now be found on the IT Forms page in our IT Client Portal.
Information about Adobe Creative Suite, Microsoft 365, Duo Security, and Zoom can be found on our Resources page.
Procuring IT
East Texas A&M University strives to make its programs, services and activities accessible to all students, faculty, staff and general public who visit our campus. One way we are working to remove accessibility barriers is to procure software and hardware that meets in accordance with:
- Texas Administrative Code: Title 1, Chapter 213, Subchapter C,
- Texas Administrative Code: Title 1, Rule 206.70, and
- Texas Government Code 2054, Subchapter M. Access to Electronic and Information Resources by Individuals with Disabilities.
These statues provides standards for Electronic Information Resources (EIR) Accessibility.
To facilitate procurement of accessible information technology products, the following product categories subjected to accessibility review are:
- Software applications and operating systems
- Web-based internet information and applications
- Telecommunication products (phone systems, voice mail systems)
- video and multimedia products (videos, TVs and displays)
- Self-contained, closed products (printers, kiosks)
- Desktop and portable computers
For additional information, enlist the help of your EIR Accessibility team at [email protected].