Lion Card: Frequently Asked Questions

General

Where can I use my Lion Card?

CAMPUS DINING SERVICES can accept FLEX and LION CASH as well as all major credit cards.

  • Lion’s Mane Cafe
  • Lion’s Lair
  • Chick-fil-A
  • Starbucks
  • Jimmy John’s
  • Field House Concessions
  • Roaming Lion at Memorial Stadium
  • RSC Side Mini Market 

OTHER LOCATIONS ON CAMPUS accept LION CASH and major credit cards.

  • Texas Book Company – Rayburn Student Center, 1st Floor
  • Student Health Services
  • Campus Print Labs
  • Beverage and Snack vending

SUPPORT OUR COMMUNITY MERCHANTS

Lion Card Office can provide you a list of currently participating merchants upon request.

Learn More About Flex and Lion Cash
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How do I report a missing or stolen Lion Card?

Should you determine your Lion Card is missing or stolen during normal business hours immediately call the Lion Card Office at 903.468.6022. This action will immediately freeze your account until you can visit the Lion Card Office in person.

After Hours

You should call:

University Police
903.886.5868

File a report and visit the Lion Card Office the next business day to get a new card.

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How do I replace a damaged card?

Over time, the cards can become worn, damaged or unreadable.  Cards damaged due to normal or reasonable wear and tear will be replaced at no cost to the cardholder.  Lion Card Office reserves the right to assess the $10 fee for the replacement of a card damaged due to neglect, misuse or improper care at the office’s determination and discretion.

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How do I close my account?

The university will close the account and refund the cardholder’s remaining Lion Cash balance upon graduation or withdrawal/resignation from East Texas A&M. Refunds will be generated upon request to close the account. Refunds will first be applied to any outstanding balance owed to the university, second a direct deposit will be processed or a check will be mailed depending on the manner in which your myLeo refund process is directed.

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How do I deposit Lion Cash?

There are four options for depositing Lion Cash:

1.  Online Lion Cash Deposit

2. Account Management Center (2 Locations) self serve kiosk
Velma K. Waters Library, 1st Floor
Rayburn Student Center, 1st Floor main corridor near ATM

3. Lion Card Office
East Texas A&M University
Dept of Auxiliary Services
P.O. Box 3011
Commerce, Texas 75429

4. Phone 903.468.6022

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How much does a Lion Card cost?

The initial cost of the Lion Card is included with tuition and fee assessment each semester.  Lion Cards do not expire and replacement cards are available for an additional fee if a card is lost, stolen or deemed unusable.  Card replacement fee is $10.

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How do I correct an error on my account?

Cardholders should contact the Lion Card Office immediately upon discovering any discrepancy related to their Lion Card account. When you call or email our office, please be sure to convey the following information to us:

  • cardholder’s name and campus wide identification number
  • a description or the nature of the discrepancy
  • the dollar amount of the discrepancy

Our office will respond to your communications within 10 business days as to the result and a suggested resolution.

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Mobile Lion Card

I am not able to add my Lion Card to my device. Who can help me?

Contact the Lion Card Office by:

  • Phone: (903)468-6200
  • Email: [email protected]
  • In Person: Halladay Student Services Building Suite 104
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How do I change or recover my MyLEO login password?

Instructions can be found at https://appsprod.tamuc.edu/PasswordReset/default.aspx.

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How do I activate and install two-factor authentication?

Do I still need to keep my physical Lion Card?

Effective June 1, 2024, the university campus is moving to a mobile first “digital” identification card.  You will need to decide whether to have a plastic card or the digital version Mobile lion Card.

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Can I still use my physical Lion Card once I have created my Mobile ID?

No, your physical Lion Card will be frozen after you have added your Lion Card to your device. Remember, the Mobile ID is a privilege and benefit of being part of the East Texas A&M University community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

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Why can't I double-tap the side button while my phone is locked to see my balances in Apple Pay?

When using Express Mode (iPhone 6s or later), your Lion Card will not be displayed with other cards in Apple Wallet for security reasons.

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Can I use Mobile ID if my phone's battery is dead?

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged. (For more details, see https://support.apple.com/en-us/HT208965.) Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.

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How do I check my iPhone device version?

  1. On your device, go to Settings>General>Software Updates.
  2. If your device is running iOS 12.2 or later, you’re ready to use the Mobile ID.
  3. If not, tap Download>Install. You may need to enter your passcode to start the update.
  4. Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.
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How do I check my Apple Watch device and/or software version?

  1. The Series # for your Apple Watch can be found on the back of the Watch. The Series 0 Watch is not eligible for this program.
  2. Instructions for verifying and/or updating your Apple Watch software version can be found at https://support.apple.com/en-us/HT204641.
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What if I have questions about my Apple ID or iCloud?

Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.

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How do I verify and/or update my Android device version and software?

  1. From your device tap: Settings>About Phone>Software Information
    1. To update, from your device tap: Settings >General >Software Update >Download >Install. A passcode may be required. Your device will display the estimated download time.
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I already have the Transact eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the TransacteAccounts mobile app.

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How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search TransacteAccounts. The store will prompt you to install any required updates.

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How many devices can I add?

You can add either one iPhone or one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

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How do I add my Lion Card to my new iPhone or Apple Watch?

First remove the card from your old device from Apple Wallet. Once removed, go to the e-accounts app on your new iPhone and follow the steps to add to Apple Wallet.

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Do I need to reactivate my devices each term?

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

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What if I am away from campus for the semester and I don't want my Lion Card on my device? Can I delete and re-add it later?

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your Lion Card, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.
To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Lion Card, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Lion Card.

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Can I delete my Lion Card from Apple Wallet or Google Pay through the Transact eAccounts mobile app?

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Pay.

From iPhone:

  1. Navigate to the Wallet app.
    1. Tap (…) in the lower right corner of your card.
    1. Scroll to the bottom and select Remove Card.
    1. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Apple Watch:

  1. Navigate to the Watch app on your iPhone.
  2. Scroll down and select Wallet & Apply Pay.
  3. Tap on Transact Mobile Credential.
  4. Scroll to the bottom and select Remove Card.
  5. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Google Pay:

  1. Open Google Pay.
  2. Select your Campus ID from the available cards.
  3. Touch the three dots in the upper right corner of the screen.
  4. Select Remove ID.
  5. Confirm Remove ID selection.

From Transact eAccounts:

  1. Open the Transact eAccounts Mobile App on your phone.
  2. Tap Continue to Sign In and login with your school credentials.
  3. Approve the two-factor authentication request.
  4. Click on your photo in the upper left corner.
  5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
  6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
  7. Select device(s) to remove from your card.
  8. Tap Remove in the pop-up box.
  9. Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.
  10. Tap Remove in the pop-up box and the card will be removed from your Google Pay.
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How do I update information on my Lion Card?

Name information on the Lion Card comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office for these types of updates. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Lion Card on your phone within 48 hours.

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Why are my account balances not displaying?

  • Account balances are currently only displayed on Apple devices.
  • If your account balances are $0, they will not display until funds are added.
  • If you have available funds that are not displaying, please contact the Lion Card Office at (903)468-6022 or email [email protected].
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My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information until a data connection can be reestablished.

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Why do I have a negative balance on my Lion Card/Lion Cash?

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

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I used my credit card at a participating retail location when I meant to use my Lion Card. What can I do to correct my payment source?

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your Lion Card.

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I am graduating or leaving the University. What happens to my Mobile ID?

As with your physical Lion Card, your Mobile Lion Card will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at East Texas A&M University, your credential will stay active and update accordingly.

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What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

  • During regular business hours, contact the Student ID Card Office at 903.468.6022 to notify us to deactivate the Lion Card Mobile ID. Be sure to specify whether the physical card, watch and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
  • If applicable, identify the fraudulent activity: For purchases using Lion Cash, Flex, or meal swipes, contact the Lion Card Office (Email: [email protected]) and report the suspected fraud. If door access was involved, e-mail: [email protected].
  • In the Transact eAccounts web version:
    • Select Card Services
    • Select Deactivate Card
    • Select the credential to deactivate and click on “Deactivate Card”
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472
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How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

  • Click the settings gear in the upper right corner.
    • Select the Card Management option.
    • Choose the credential you want to reactivate and toggle it on.
    • You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

  • Select Card Services
    • Select Activate Card
    • Select the credential to reactivate
    • You will receive a confirmation email. Only the selected card will be reactivated.
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Flex Spending and. Lion Cash

Can I use my meal plan without using my Lion Card?

No, you must present your Lion Card to access your meal plan and/or FLEX. If you lose your card, please visit the Lion Card Office and purchase a replacement for a fee.

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What is the difference between Lion Cash and FLEX?

FLEX is a credit automatically associated with your meal plan, while Lion Cash is a voluntary deposit made to your Lion Cash account. For more information about Lion Cash, visit the Lion Card Office or the Lion Card webpage.

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How does campus dining services accommodate food allergies and/or plant-based diets?

The Lion’s Mane Cafe offers Simple Servings, a station that avoids the top-eight most-common allergens. It also offers the Vegetarian Station, featuring well-rounded vegan and vegetarian meals.

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Am I required to have a meal plan?

All incoming first-year and second-year (post-high school) students who live on campus must purchase a meal plan. All other students who live on campus, including third-year (post-high school) students and up, are required to purchase a meal plan and may select from all available plans. Non-residents may also voluntarily select from all available plans. If you have a question about the meal plan options, please call Residential Living & Learning at 903.886.5797. More information regarding meal plans and how to sign up or upgrade your plan is available on your myLEO account. For students with specific dietary needs, please contact the ADA office. See the campus dining for all available meal plans.

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What does the number in my meal plan mean?

Meal plan options vary, and the number represents the number of meals available to you per week. For example, the 19 Meal Plan + $800 FLEX allows you to eat 19 meals per week in the Lion’s Mane Cafe. Or, you may exchange a meal in the Lion’s Mane Cafe for a $7 credit in the Lion’s Lair. This plan also includes $800 FLEX to use at any dining location on campus.

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Where can I use my FLEX?

FLEX can be used at all campus dining areas, including retail and concessions at select sporting events and The Roaming Lion food trailer.

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If I don't use all of my FLEX for the semester, will my balance transfer to the next semester?

Yes, effective Fall 2024, any unused balance of FLEX at the end of the fall term will roll over to the spring term, but at the end of the spring term your unused FLEX will expire.

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When will my FLEX be available on my Lion Card?

Your card will receive an initial deposit of FLEX on the first class day. The amount will depend on the plan you choose. The remainder of your FLEX balance will be deposited on approximately the 12th class day.

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If I run out of FLEX, will I be able to add more throughout the semester?

No. Once depleted, FLEX spending cannot be replenished until the next term.

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